Promptua (\"we\", \"us\", \"our\") values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://promptua.com or interact with our Telegram bots and services.
1. Information we collect
- Contact & identity: name, email, phone number and Telegram username you provide when requesting a demo or using our services.
- Payment data: we do not store card or UPI details. Payments are processed by Razorpay.
- Usage data: interaction logs, bot history and anonymized analytics.
- Cookies & tracking: basic cookies and analytics to improve site performance.
2. How we use your information
- Provide and maintain services, deliver bots, and respond to enquiries.
- Process payments and manage orders.
- Improve and personalize user experience, diagnose issues and prevent abuse.
- Send transactional messages such as order confirmations and support replies.
3. Sharing & disclosure
We do not sell personal data. We may share information with service providers (payment gateway, hosting, analytics) and when required by law.
4. Payment processing
Payments on our website and bots are processed by Razorpay. We do not store card or UPI credentials. We retain transaction metadata (IDs, amounts, timestamps) for records.
5. Data retention
Data is retained only as long as needed to provide services and comply with legal obligations. Contact us to request deletion.
6. Your rights
You may request access, correction, or deletion of your personal data: hello@promptua.com.
7. Security
We employ reasonable safeguards to protect data; however, no system is completely secure. We will follow applicable law in case of a breach.
8. Children
Our services are not directed at children under 18. We do not knowingly collect personal data from minors.
9. Changes to this policy
We may update this policy occasionally and will post revisions on this page with an updated date.
10. Contact
Email: hello@promptua.com
Phone: +919027160536
Website: https://promptua.com
This privacy policy applies to services provided by Promptua. See Terms & Conditions and Cancellation & Refund Policy.