Privacy Policy

Last updated: 1 January 2025

Promptua ("we", "our", "us") operates the website promptua.com. This policy explains how we collect, use and protect your personal information when you use our services.

1. Information We Collect

We collect information you provide directly when you:

• Fill out our contact or order forms (name, email, phone, project details)
• Make a payment through Razorpay (we receive payment confirmation, not card details)
• Send messages through our customer portal or via email/WhatsApp

We may also collect basic analytics data such as page views and browser type through standard server logs. We do not use third-party tracking cookies or advertising networks.

2. How We Use Your Information

• To deliver the services you ordered and communicate about your project
• To send payment receipts and project status updates
• To respond to enquiries and support requests
• To comply with legal obligations including GST invoicing

We do not sell, rent, or trade your personal information to any third party.

3. Payment Processing

All payments are processed by Razorpay. We do not store credit card, debit card, or UPI credentials on our servers. Razorpay's privacy policy governs how payment data is handled. We receive only a transaction reference and payment status.

4. Data Storage and Security

Your data is stored on secure servers in India. We implement industry-standard security measures including encrypted connections (HTTPS), prepared SQL statements to prevent injection attacks, and restricted access to databases. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your project information and communication history for a minimum of 3 years for GST compliance purposes. You may request deletion of non-financial data by emailing us.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, email us at hello@promptua.com. We will respond within 30 days.

7. Cookies

We use only essential session cookies necessary for the functioning of our customer portal and checkout process. No marketing or analytics cookies are set. You can disable cookies in your browser settings, though this may affect portal functionality.

8. Third-Party Links

Our website may contain links to third-party services (Razorpay, Google Maps, Telegram). We are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this policy from time to time. The updated date at the top of this page will reflect any changes. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact

For privacy-related questions, contact us at:
Email: hello@promptua.com
Phone: +91 90271 60536
Address: Gali 1 Ashok Vihar Phase 3, Gurgaon, Haryana 122001